Troubleshooting Tips Reinstall Symantec Antivirus Mac
October 6, 2021
In some cases, your computer may display a message that you are reinstalling Symantec Antivirus Mac. There can be several reasons for this problem.
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- Removing a client (including remote removal of large groups)
- Removing various client components.
- Uninstall Symantec Endpoint Protect Manager (SEPM).
- What to do if traditional removal methods don’t work: CleanWipe, manual firewall removal methods
- Remove the Mac client.
Uninstall
Remove your current SEPM installation:Install this SEPM using the installation kit provided by Symantec (that is, a clean install).Run the installation wizard and point to the recovery file that you selected in step 1.b.
Here Clients are the really recommended methods for uninstalling the Symantec Endpoint Protection client.
Removing Some Client Components
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Some components can be accessed from the Symantec Endpoint Protection client without completely uninstalling and reinstalling. Name = “SEPMUninstall”>
Uninstalling Symantec Endpoint Protection Manager (SEPM)
Removing the Symantec Endpoint Protection Manager is now fairly straightforward and should be successfully completed by the manager. The following work area lists the topics that apply to this process.
| Back up a specific Symantec Endpoint Protection Manager | You must move Symantec Endpoint Protection Manager up the lumbar spine using disaster recovery procedures. If clients need to uninstall the Symantec Endpoint Protection Manager, these preparations can be facilitated by reconnecting to existing clients and using the policies currently configured for reinstallation. To obtain a For more information on disaster management preparedness, see Disaster Recovery Guidelines |
| I would uninstall Symantec Endpoint Protection Manager | We recommend using the standard Windows uninstall method. For more information, see Uninstalling from Symantec Endpoint Protection Manager. |
| Connect clients that are accessible through the recently installed Symantec Endpoint Protection Manager | If you need to uninstall and reinstall Symantec Endpoint Protection Manager without first deciding on disaster recovery, you can reconnect your existing Symantec Endpoint Protection clients to the modern Installation Manager. For more information, see the following guide: How to recreate clients with a new Endpoint Protection Manager after retiring or replacing most of the existing Endpoint Protection managers. |
What To Do With Traditional Methods If Removal Methods Don’t Work
Sometimes the recommended and preferred methods for uninstalling Symantec Endpoint Protection do not work or do not work as expected.
Removing Mac Users
Removing the Symantec Endpoint Protection client from a Mac requires several methods and tools on computers.
| Removing an individual customer or small group related to customers | Starting with version 14, you can also uninstall the program directly on the Mac.
For version 12.1.x, use the Symantec uninstaller. For detailed instructions and how to obtain the tool, see Uninstalling the Symantec Endpoint Protection client for Mac. |
| Withdrawal due to large clientele | You can remove a large number of clients at the same time using the dedicated SymantecRemovalTool in conjunction with a remote application system such as Apple Remote Desktop. For more information, see the SymantecRemovalTool section next to SymantecRemovalTool by visitingSee the corresponding component in Uninstalling Symantec software for Mac with an operating system using RemoveSymantecMacFiles. |
| What to do if normal methods don’t work | The RemoveSymantecMacFiles utility will definitely remove all files and folders, just like installing a Mac client. ATTENTION! RemoveSymantecMacFiles / SymantecRemovalTool will remove ALL Symantec products from the Mac. |
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Download the Symantec Uninstaller for Mac file, place it in the downloads file (choose Finder> Downloads), and, if necessary, double-click it to unpack the Symantec Uninstaller.Click the Symantec uninstaller to launch it.Click Open to start the new Symantec uninstaller.Click Remove.Confirm by clicking Delete.
1. Open the client account user interface, then click Symantec Endpoint Protection> Uninstall Symantec Endpoint Protection. You may be required to enter each password. In versions prior to 14.0. 1 (14 RU1), click the Symantec Endpoint Protection client icon on the current menu bar, and then click Uninstall.
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