Troubleshooting Tips For Windows Update Client Diagnostics

 

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• 9 minutes to read.

This guide will help you diagnose and fix problems with Windows Server Update Services (WSUS) client agents.

Initial Product Version: Windows Server Update Services
Initial amount in KB: 10132

Problems with WSUS client agents can manifest themselves in several ways and. Here are some common problems:

• The listed issues may be related to client Group Policy settings. May
• with BITS this becomes a problem.
• There may be a problem with the WSUS advisor service.
• This may be due to an issue in your network that is preventing a man or woman from reaching the server.
• There may be a problem with the Automatic Updating Agent store.
• This can be a major issue if clients have duplicate WSUS client IDs due to CD or DVD cloning.

Make Sure The Client Is Well Designed

When troubleshooting the WSUS client agent, the first step is to make sure our own client is configured correctly. Make sure the client is receiving the correct Active Directory Group Policy and that the WSUS server information is in place. You can stop this by running right after the command:

  GPRESULT / V> GPRESULT.TXT 

Open a text computer file in Notepad and check the reputation of your WSUS policy. If WSUS considers your WSUS policy, you can findThis is in the GPRESULT.TXT file in the Computer Settings section under the Applied Group Policy Objects heading. Below is an example of it:

  GPOs applied-------------------------------------------Default Domain PolicyWSUSLocal regulations 

• Group System often has a common domain Group Policy.
• Group Policy does not target the client system.

To resolve this issue, ensure that Group Policy is securely updated on each client and that the WSUS setting is fully configured.

To update Group Policy from the client, run GPUpdate / force at a command prompt.

For more information on configuring Group Policy for WSUS end users, see Configuring Automatic Updates Using Group Policy .

Check For BITS Problems

Background Intelligent Transfer Service (BITS) is usually a service used by WSUS to download updates from Microsoft Update to ensure that you are the primary WSUS server as well as the server Oov WSUS for their clients. Some download problems can occur due to BITS issues on the Internet or on client computers. Whenever you troubleshoot and resolve issues, make sure BITS is working properly on the affected computers at boot time.

By default, the overhead bits must be owned by the LocalSystem account. Follow these steps to set up the service flow under the correct account:

1. Open a command prompt and enter the following command:

     configuration parts sc obj = LocalSystem 

   

   Space should appear in obj = and LocalSystem. If successful, it is recommended that you get the following result:

     [SC] ChangeServiceConfig SUCCESS 

2. Stop and restart BITS.

To view the status of the BITS service, open a command prompt and run the following command:

  sc request bits 

  SERVICE_NAME: bitsTYPE: 20 WIN32_SHARE_PROCESSCONDITION: 4 OPERATING 

  SERVICE_NAME: partsTYPE: 20 WIN32_SHARE_PROCESSSTATUS: 3 STOPPED 

Usually problems with BITS can be solved by stopping the service in combination and with restart. To stop and resume the BITS service, take a hold using the commands from the command line:

  sc residual bitssc boot bits 

Unable To Start BITS

If the BITS service is not running, check the event log for multiple BITS-related errors. You can use the following table to help diagnose the source of these errors. Readabilitydatatable = “1”>

error

Error code	Description
ERROR_SERVICE_DOES_NOT_EXIST	0x80070424	See the section of the BITS configuration repair section below.
ERROR_SERVICE_NOT_IN_EXE	0x8007043B	BITS is not currently a service in the netsvcs svchost group
ERROR_SERVICE_DISABLED	0x80070422	BITS failed. Activate the BITS service.
ERROR_SERVICE_DEPENDENCY_DELETED ERROR_SERVICE_DEPENDENCY_FAIL	0x80070433, 0x8007042c	Unable to start the service that appears in the list of active dependencies of the BITS service. Make sure the dependency for the list of some BITS services is correct: Windows Vista: RpcSs, EventSystem (also http.sys and if included O Peer Caching Lanmanworkstation) Windows Server 2003: Rpcss, EventSystem Windows XP: Rpcss Windows 2000: Rpcss, SENS, Wmi
ERROR_PATH_NOT_FOUND	0x80070003	Pre-Windows Vista:% ALLUSERSPROFILE% Microsoft The network does not exist
ERROR_FILE_NOT_FOUND	0x80070002	Missing secret parameter. Make sure the correct key values ​​are present and present: HKLM SYSTEM CurrentControlSet Services BITS Parameters ServiceDll = % SystemRoot% System32 qmgr.dll
REGDB_E_CLASSNOTREG, EVENT_E_INTERNALERROR	0x80040154, for 0x80040206	bits Windows 2000 is based on SENS and EventSystem services. If the COM + directory is damaged, BITS may stop working with this code.

BITS Jobs Are Not Working

If the client is most likely configured correctly to receive updates, BITS is configured correctly, and BITS is available to start and run correctly, you may have an issue with the BITS tasks themselves that prevent you from completing them. Check for BITS-related errors in the Wood event to verify this. You can use the following table to help you diagnose the causes of these types of errors.

Data table readability error = “1”>

Error code Description

E_INVALIDARG 0x80070057 An invalid proxy computer name was specified in the client’s Internet Explorer proxy settings. This error also appears when credentials are actually provided for authentication schemes that are not typically NTLM / Negotiate, but the authentication user or password is null. Change the owner’s Internet Explorer proxy settings to select a valid proxy. Or change the credentials so that they are not NULL username / password for NTLM / non-server / proxy negotiation schemes error_winhttp_name_not_resolved 0x80072ee7 that could not be processed by BITS. Internet Explorer on the same computer in the context of the owner of the job can create the same problem. Try downloading a similar file through your web browser to generate the process owner context. ERROR_HTTP_INVALID_SERVER_RESPONSE 0x80072f78 This is a temporary error and the job must continue. BG_E_INSUFFICIENT_RANGE_SUPPORT 0x80200013 BITS is usedProvides extended headers in HTTP requests to request portions of a file. If the device or proxy server does not understand the various requests and returns a full archive instead of the requested BITS range, the job is put into a FULL ERROR state with this error. Currently, log network traffic at the time of the error to see if HTTP GET requests with a range header receive a valid response.

 

 

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