Resolve The BlackBerry Internal Proxy Certificate Proxy Error
November 1, 2021
Over the past few days, some users have informed us that there is an internal proxy provider error in the BlackBerry certificate.
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Description
While validating the signed CSR, the client receives the following error message: “Human body encountered an error. P Try again. ”
Possible solution
Visit support.blackberry.com to read message 37266.
When trying to retrieve a signed CSR file, the following error message appears: “The system has encountered an error. Try again”.
Turn on debugging to finally log the logs.
Kerberos log error codes
and KCD
Information retrieved from
BlackBerry UEM server logs
can often help with
Kerberos
Authentication declaration and KCD returns errors. Here is an example with error log
Kerberos
:
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1. Download and install Fortect 2. Open the program and click "Scan" 3. Click "Repair" to start the repair process 2019-06-26T13: 23: 19.424-0500 - CORE ContainerMgmtServerThread # 1 none | no [externalTenantId, S12345678] - KRB ERROR u = B32F95DF-4338-499A-A06D-7EAC36852A21 on KRB request For serviceticket serviceClass = HTTP server = uem1.example.com port = 443 serviceName = httpcom.rim.platform.mdm. kerberos.KerberosException:UserPrincipal cannot impersonate [email protected]; krbErrCode: 63; KrbErrText error: Credential creation.
The two most important parameters in error messages are krbErrCode, krbErrText, and a description of the possible conditions for the error encountered.
List of Error Messages For Kerberos, see docs.microsoft.com in the Kerberos LDAP and Error Messages section.
Enable debug logging directly to view the logs.
Kerberos
and KCD wood error codes
Information written to
BlackBerry UEM
server logs can often help
Kerberos
> explain authentication and KCD problems and errors. Here is an example of a
Kerberos
error log :
2019-06-26T13: 23: 19.424-0500 (space) CORE ContainerMgmtServerThread # 1 none | no [externalTenantId, S12345678] - KRB ERROR u = B32F95DF-4338-499A-A06D-7EAC36852A21 when requesting KRB For serviceticket serviceClass = HTTP server = uem1.example.com port = 443 serviceName = httpcom.rim.platform. mdm. Dynamics.kerberos.KerberosException: authentication of primary user [email protected] failed; krbErrCode: 63; KrbErrText error: Credential creation.
The two most important parameters in error messages are usually krbErrCode and krbErrText, which provide a description of the possible error environment that was encountered.
For a complete list of Kerberos error messages, see docs.microsoft.com to read Kerberos LDAP and Error Messages.
2019-06-26T13: 23: 19.424-0500 - CORE ContainerMgmtServerThread # 1 none | no [externalTenantId, S12345678] - KRB ERROR u = B32F95DF-4338-499A-A06D-7EAC36852A21 on KRB request for ServiceClass service ticket = HTTP-Server = uem1.example.com port = 443 serviceName = httpcom.rim .platform.mdm. dynamics.kerberos.KerberosException: error while impersonating userPrincipal for [email protected]; krbErrCode: 63; KrbErrText error: as a way to create credentials.
Information in the BlackBerry UEM server logs
often helps explain authentication and KCD problems and misunderstandings. Follow the sample error log
Kerberos
:
The two most important parameters in error messages are krbErrCode and krbErrText, which provide a description of everything.X possible states of the detected error.
For a complete list of Kerberos error messages, see docs.microsoft.com under Kerberos LDAP and Error Messages.
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